Terms & Conditions


Our site is operated by Spa Pass Ltd (we or us), a company registered in England and Wales with company number 10939229 and with our registered office at Spa Pass Limited, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW. This is also our main trading address.


2.1 By placing an order for membership, gift vouchers and or partner promotional vouchers through our site, you warrant;

2.1.1 That you are legally capable of entering into binding contracts and you are at least 18 years old;

2.1.2 You will be financially responsible for all of your use of and through our site.

2.1.3 All information supplied by you in using this website are true and accurate; and

2.1.4 You shall be completely responsible for all charges arising out of the use of our site including without limitation the costs of products or services provided by suppliers with whom you contract via our site.

2.2 We process information about you in accordance with our PRIVACY POLICY. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

2.3 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

2.4 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  1. YOUR CONTRACT WITH US – Membership, Gift Vouchers and Partner Offer Vouchers.

3.1 After placing an order for membership through our site accompanied with the correct payment by debit, credit card, or any other payment method and upon our accepting your application to join My Spa Pass we will send you an email to confirm your order.

3.1.a After placing an order for Gift Vouchers and or Partner Offer Vouchers through our site accompanied with the correct payment by debit, credit, or any other payment method you will be sent a confirmation e-mail from My Spa Pass to confirm your order. If funds are not cleared for any reason Gift Vouchers and or Partner Vouchers will be disabled.

3.2 A verification email will be sent to you to complete the registration followed by a welcome email confirming your membership.

3.3 Title of your My Spa Pass only passes to you on receipt by us of payment in cleared funds from you. If payment of cleared funds is not received by us (e.g. credit card payments are charged back or accounts remain unpaid at the due date) your contract will be voided and any My Spa Pass despatched to you will be disabled by us.


Annual Membership
You can apply to become a member of our annual membership. Please note that a My Spa Pass membership is an ongoing subscription service and will automatically renew at the end of your initial membership term at the current market rate for an annual membership. You can cancel your membership at any time in accordance with the relevant terms and conditions but otherwise, your membership will continue to renew towards the end of each subsequent term until it is cancelled in accordance with these conditions. Automatic renewal applies to all members where you have provided us with payment details.

Annual membership

(a) The cost of your annual membership will be advertised on our site and may vary from time to time.
(b) Your membership will automatically renew on the same date each year.
(c) Your membership card; we will send out a new annual pass after payment has been received on your renewal date each year
(d) You may cancel your membership at any time during the cancellation period, this is the 14 day ‘cooling off’ period commencing on the initial purchase (For trial memberships the “initial purchase” is at point of signing up for the trial so once this renews into an annual membership no refund is available) of your card. If you cancel during this period:

4.1 You need to do so logging into your online account on our website. On cancellation you will receive an email confirmation of cancellation of your account from us.

4.2 You will be entitled to a refund of your membership fee less a pro rata charge for the period of cover and our £15 administration charge; and

4.3 You will be responsible (at your cost) for the return of your My Spa Pass card (if issued) and any promotional items sent to you such items to be returned within a period of 14 days from the date of cancellation of your membership.

Please note that:
4.4 No refund of your membership fee will be made by us if you cancel your membership after the cooling off period has expired;

4.5 And from the date of cancellation we will disable your log in details so you will be unable to access any member offers and promotions appearing on My Spa Pass website.

Monthly Subscription

4.6 Your membership will commence when your application is made

4.7 We will charge you a monthly fee (stated to you at the time of purchase) at the start of every month until you cancel your membership. Once the monthly fee has been charged it is final and no refund is available.

4.8 Your membership will automatically renew on the same date each month.

4.9 You can cancel your membership at any time by logging into your online account on our website. On cancellation you will receive an email confirmation of cancellation of your account from us.

 5.0 Gift Vouchers.

5.1 Spa Pass Gift Vouchers are valid for 12 months from the date of purchase. If from time to time we run any promotional offers, the expiry date may alter in accordance with the promotional terms and conditions. We will not honour any expired gift vouchers. You can contact us to extend the gift voucher prior to the expiry date at a fee of £10.00 and a new voucher will be sent to you via e-mail.

5.2 E-Vouchers will be e-mailed to the e-mail address given once payment has been cleared, if for any reason you have provided an incorrect address or cannot access the e-mail e.g. it has fallen into spam file, please contact us on customerservice@myspapass.com.

5.3 If you have purchased a physical voucher or multiple vouchers, these will be sent recorded delivery to the address provided upon purchase.

5.4 Spa Pass is not held responsible for loss, damage, theft or expiration of vouchers.

5.5 Spa Pass Gift Vouchers can only be used at any of our participating sites and can be found on our website.

5.6 Spa Pass Gift Vouchers cannot be exchanged for cash. If the bill for any goods or services exceed the value of the gift voucher you must pay the remaining balance direct to the partner. If the value for goods or services is below the voucher value then no cash will be given back from the participating site for any difference.

5.7 You must have your e-voucher or physical voucher upon arrival of your chosen participating site – Without this the site will ask for payment via another method.

5.8 Spa Pass Gift Vouchers do not work in conjunction with any agreed discounts that My Spa Pass Members have access to. Spa Pass Gift Vouchers are available for anyone to purchase. They must be used by booking direct with the participating site.

5.9 You have 14 days to apply for a refund and it will be paid back to the person who purchased the voucher directly to the payment card used for the transaction. For a refund of an e-voucher you must return the original e-mail to customerservice@myspapass.com. For the refund of physical voucher you must return the vouchers recorded delivery to; Spa Pass Ltd, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW for a refund to be verified and issued.

  1. Partner Offer Vouchers

6.1 E-Vouchers will be e-mailed to the e-mail address given once payment has been cleared, if for any reason you have provided an incorrect address or cannot access the e-mail e.g it has fallen into spam, please contact us on customerservice@myspapass.com.

6.2 The E-Voucher can only be used at the named partner that is detailed on the actual voucher itself.

6.3 To redeem the Partner Offer, you must call direct to book your service and state that you have a partner offer voucher on booking and take it with you on the day, otherwise the booking will be in-valid and you will be asked to pay the partner direct by other means.

6.4 Once you have made a booking you are bound by their terms and conditions.

6.5 Partner Offer Vouchers are not redeemable for cash.

6.6 Partner Offer Vouchers do not work in conjunction with any agreed discounts that My Spa Pass Members have access to. Partner Offer Vouchers are available for anyone to purchase. They must be used by booking direct with the participating site.

6.7 Partner Offer Vouchers are non-refundable.


5.1 You must not share your My Spa Pass Members Club username or password with any other person;

5.2 You must not share your My Spa Pass membership card with anyone; it is not transferrable.

5.3 You must not reproduce in any form your plastic My Spa Pass membership card;

5.4 As “My Spa Pass” is a trade mark registered in the UK and operated under an exclusive licence by Spa Pass Limited (our trade mark) you must not reproduce or otherwise use any part of our trade mark or anything deceptively similar to it, or authorise assist or enable others to do so without our prior written consent;

5.5 You must not use our trade mark in combination with any other third party trademarks, names, logos, illustrations, photographs, video or audio sequences or graphics without our prior written consent;

5.6 You must not use or share any discount codes, vouchers or details of the savings we have obtained from those partnership organisations whom participate with us via social media, on printed material, or in any other media whatsoever;

5.7 You must submit your designs for any printed materials you want to produce (in whatever format) using your My Spa Pass plastic membership card and/or our trade mark to us for our prior written approval;

5.8 You must not make use of any design you submit to us or any advertising, marketing or promotional materials incorporating such design unless we have given prior written approval for each and every use; and

5.9 You must not supply your plastic My Spa Pass membership card to any person in connection with either the purchase of any goods or the payment for or hiring of goods under a hire purchase agreement whether with any of our Partners or otherwise.

Please note that:
5.10 Failure to comply with any of the above conditions will entitle us to either (i) cancel your membership with immediate effect by written notice to you, or (ii) suspend your membership and the use of your My Spa Pass membership card until you have remedied your breach of the conditions to our satisfaction. Failure by you to remedy the breach within 14 days of our notifying you of the same and requesting you to remedy it will result in the immediate cancellation of your membership; and

5.11 There is a £8 administration charge for replacing any lost, stolen or damaged plastic My Spa Pass membership card.


6.1 Our current Partners and their redemption locations are shown on our website.

6.2. As a member you are granted access to offers and partnership rates. The discounts provided will vary and you should check the details of each site on our website for details of how to redeem/book the specific offer before going. Most partners will require a pre booking and ask for membership proof on entry/when paying. Pre-bookings can be made online where available or by telephoning the site directly. When presenting your My Spa Pass membership card upon entry you may also be required to show identification as proof you are the member. Failure to provide identification if requested can void any booking discount.

6.3. The expiry date of each My Spa Pass membership card should be checked and will not be valid if expired and cannot be used.

6.4.My Spa Pass membership cards can only be used by the named member and is strictly non-transferable.

6.5.On occasion we will remove or amend offers or promotions provided by our Partners. We will endeavour to replace them although we shall have no liability for any such withdrawals or changes to the availability of an offer.

6.6.Members will have the benefit of all additional associations or third party offers which are added to the Member’s Area of our site and are subject to availability.

6.7. Any printed material that you may receive from us provides information about offers available from our Partners that were correct at the time of printing and are subject to change.

6.8.To be valid when presented for exchange, your membership card must be intact and not damaged.

6.9.Your My Spa Pass membership card cannot be refunded or exchanged for cash or other denominated vouchers or discount cards, nor can it be used in conjunction with any special promotions, discount tokens, coupons or cards.

6.10.We are not liable for any site, or any of our Partners that refuse to honour the advertised discount or promotion.

6.11. Any queries regarding the redemption of your My Spa Pass membership card with any of our Partners should be directed to our operations team at hello@myspapass.com between 10am and 5pm, Monday to Friday.


7.1 Subject to clause 7.3, if we fail to comply with these terms and conditions we shall only be liable for the membership fee and no further costs.

7.2 Subject to clause 7.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
7.2.1 loss of income or revenue;

7.2.2 loss of business;

7.2.3 loss of profits; or

7.2.4 loss of anticipated savings.

7.3 Nothing in these terms and conditions excludes or limits our liability for:

7.3.1 death or personal injury caused by our negligence;

7.3.2 fraud or fraudulent misrepresentation;

7.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and
Services Act 1982; or

7.3.4 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

7.4 We do not make or give any promises, warranties, guarantees or representations concerning the goods or services provided by our Partners, nor do we accept any losses or liability arising out of, or in connection with, such goods or services. We will not become involved in any dispute between you and any of our Partners.

7.5 We will not be liable if for any reason our site is unavailable at any time or for any period.

Please note: 
These terms and conditions and foregoing liability disclaimer, do not affect mandatory legal rights that cannot be excluded under applicable law.


Written Communication Applicable laws may require that some of the information or communications we may send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be addressed to our Commercial Director at Spa Pass Limited, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW. We may give notice to you at either the e-mail or postal address you provide to us when registering, or in any of the ways specified in condition 8 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.


10.1 No failure or delay by us to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

10.2 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.

10.3 We have the right to revise and amend these terms and conditions (and any document expressly referred to in them) from time to time
and you will be subject to the terms and conditions (and any document expressly referred to in them) in force at the time that you order a membership card from our site and become a member of our Members Club, unless any change to these terms and conditions (and
any document expressly referred to in them) is required to be made by law or governmental authority (which if appropriate will be deemed to apply retrospectively).

10.4 If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term or condition will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.

10.5 A person who is not party to these terms and conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

10.6 We shall be under no liability to you in respect of anything which, apart from this provision, may constitute a breach of these terms and conditions arising by reason of circumstances beyond our control which shall include (but shall not be limited to) acts of God, war, riot, civil commotion, malicious damage, fire, flood, storm, drought, explosion, sabotage, accident, embargo, compliance with any law or governmental order, rule, regulation or direction, shortage of supplies, equipment, materials, breakdown or labour disputes of whatever nature and for whatever cause arising.


These terms and conditions shall be governed by and construed in accordance with English law. Any dispute arising from, or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


It is not possible to refund a payment after the renewal date. A cancellation must be processed before 5pm one day prior to the payment due date. Please note that all Chargebacks are thoroughly investigated and may add you to a blacklist with our processor which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud.

13. Personalised gift shop Terms and Conditions

These terms and conditions regulate the Agreement between “you” the customer and Spa Pass ltd (hereinafter referred to as “My Spa Pass”)

All goods which appear for sale on the www.myspapass.com web site (“the website”) are advertised as invitations to treat, and no offer of sale shall be implied.
By placing an order with myspapass.com you are offering to purchase the goods detailed within that order, which myspapass.com may or may not accept at their sole discretion.
If an order is accepted, myspapass.com will send you an e-mail to confirm.
You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, myspapass.com will have right to rescind and upon their election to do so, the order will be cancelled.

A number of products represented on myspapass.com are made to order. In this instance, full payment for the goods will be taken in advance as the products are bespoke in nature. Please note that made to order and personalised products cannot be returned except in the event of a fault.
If there are any changes to the details supplied by you, it is your responsibility to inform myspapass.com within 48hours via e-mail to gifts@myspapass.com. We regret that we cannot offer returns on unwanted items that have been personalised.

Your statutory rights are not affected by these terms and conditions.

Order Cancellations

Please note, orders that have been personalised cannot be cancelled once they have entered the production process.

Change of Address
• We’ve all been there, ordered in a hurry and put your mum’s postcode down instead of your own. If you have put down the wrong postcode or need to change the address completely, contact us via email at gifts@myspapass.com as soon as possible. Please note, if orders have been printed we will not be able to change the address.

Wooden and Engraved Products
Wood is a natural material so each piece is wonderfully unique in its own way. Knots and markings occur naturally and do add to the charm of the product. Additionally, when it is being engraved, each wooden piece can reveal either a darker or lighter engraving depending on the grain. Please note that this is a natural feature and not a fault.


Please note, we aim to turnaround all orders within 3-5 working days.

At busy periods eg: Christmas, Mother’s Day, Father’s Day this can extend.

We are delighted to offer a number of delivery options:

UK Standard Delivery – Royal Mail Tracked (2-3 working days from dispatch) £3.95

UK Next-Day Delivery (guaranteed next working day + same-day dispatch)
– Special Delivery or DPD Courier £6.95

European Delivery (5 – 7 working days) – Royal Mail Tracked Delivery £9.95

RoW Delivery (14 working days) – Royal Mail Airsure Standard Delivery Not Tracked £15

Please note the following:
• UK Standard Delivery and UK Next Day Delivery services are available to all areas of the UK, including Northern Ireland and the islands, unless other stated on the relevant product page.
• UK Next Day Delivery your order must be placed before 1pm. Orders placed on Friday before 1pm will be delivered the following Monday. Orders placed after 2pm on Friday will be delivered the following Tuesday.
• European Delivery is currently available for the following countries only: R.O.Ireland, France, Germany, Belgium, Netherlands, Luxembourg. For other countries, please call our team for a delivery quote.
• RoW Deliveries will not be sent tracked unless requested, please call our team for a delivery quote.

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